Order Processing

Employees often start their day by responding to a significant number of customer emails, which suggests a proactive approach to customer interaction. For instance, a former employee reported handling around 60 emails every morning. This indicates that S&S Activewear places a high value on addressing customer inquiries and processing orders promptly.

Shipping and Delivery

The company’s commitment to customer service is further reflected in its shipping and delivery system. Customers have detailed experiences indicating that S&S Activewear prioritizes efficient product distribution. Comments left in customer service reviews on Glassdoor suggest a well-managed delivery service, although specific shipping times are not uniformly mentioned across reviews.

Return Policy

When it comes to returns, there is a sense from customer feedback on the Better Business Bureau that the company’s policy is transparent and that the customer service team is helpful in facilitating returns. However, the exact details of the return process are not extensively covered in available reviews.